Use the form below to build a custom trip request. Tell us where and when you want to go and what you want to do when you're there. We'll take your specifications to our list of certified guides and see who's available.
Once we get bids from our guides we'll pass them along to you. From there, you can decide who to reach out to and what additional questions you need to ask. Of course, we're always here if you need help along the way.
Now for the fun part, getting outside! No matter your outdoor passion, hiring a guide can help it more enjoyable, safer, and memorable - providing you an opportunity to push your limits and learn new skills.
Bhakti is the owner of Big Sky Treks and Expeditions in Nepal, where he leads both treks and ascents. Bhakti enjoys guiding all experience levels.
Ruth is the owner of RedPoint Patagonia. Dutch by birth, she now calls Chile home, and she enjoys taking clients on unique treks and climbs in southern Patagonia.
Ecuador and Peru
Chalex is the owner of Andexplora and resides in Huaraz, Peru. He leads mountaineering and climbing trips both in both Peru and his native Ecuador.
If you are a guide interested in working with us please, send an e-mail to email@example.com.
and many more…
While most people instantly conjure up mental images of Mount Everest, there are a diverse number of mountains to climb all over the world. Mountain climbing has the potential to combine a requirement for technical climbing skills with physical fitness and mental fortitude, but a day spent summiting a Colorado fourteener can be just as rewarding.
Rock climbing is a great outdoor activity, especially since the growing number of rock climbing gyms give many people an easy way to improve their technique and meet new climbing friends when living too far from the crag. There is challenge and fun at every level, a great sense of community, and travel opportunities around the world.
Imagine climbing up that beautiful waterfall that you just visited when it freezes over this winter. While some may thing of ice climbing as just one of of the necessary skills to summit a mountain, those in the know realize that it can be a challenge worth pursuing all on its own. A favorite activity from the Northeastern United States to the Alps.
It’s doesn’t matter if you are just trying to escape the crowds or the boarders, moving your skiing out of bounds is a great way to enjoy pristine views while hearing the powder crunch beneath your planks. It honestly doesn’t matter to us how you get there, but we do think there’s something to be said for earning the pow by strapping on some skins.
Backcountry snowboarding is becoming more popular and accessible due to advances in split-board technology, with boards now lighter and more responsive than ever before, allowing snowboarders access to backcountry areas never thought possible. While your ski-wearing friends might get a jump on you headed up the hill, we all know who’s going to be having more fun on the way down.
No matter if you want to call it trekking or backpacking, traveling by foot with a pack on your back can be a wonderful, and challenging, way to see spectacular scenery. Overnight treks like Cabo Forward in Chile or the Annapurna Circuit in Nepal can take you far away from civilization while even day hikes in Peru’s Sacred Valley can be rewarding.
Frequently Asked Questions
Who are you?
We are a small group of people intent on making it easier for you to create the adventures of a lifetime. We started this site because we have struggled to find and book outdoor guides for custom adventures and we have talked to too many guides who have had difficulty finding new clients.
I really like what you're doing, how do I help out?
Well first, thank you! We love feedback and suggestions, you can always send them to firstname.lastname@example.org. The best way you can help us out is by telling your friends, family, and co-workers about the site - a simple post on social media means the world to us. If you're interested in guest-blogging or sharing some of your photos for use on our site, that'd be great, too.
How does this work, again?
It's pretty simple. If you want to book a guide for a custom trip, just fill out the form here. Once you submit a trip, we will send your request along to our list of certified guides who we know are qualified to guide for you. Once we get a response from those guides, we'll pass their information along to you and you will be free to reach out to them. This approach will save you time and effort in booking a guide for a custom trip. And yes, our site will be updated to include direct booking functionality shortly, but we wanted to start offering this service to you as soon as we possibly could.
Who are the guides?
All the activities listed on our website are regulated by internationally recognized organizations. These organizations work in tandem with local associations to certify guides in each of the countries featured on our website. When you submit a request through our website, we contact these guides on your behalf. At times, we may also contact operators who employ a list of guides.
What international organizations are you talking about?
Currently, we feel comfortable recommending guides with certifications from two different organizations: the International Federation of Mountain Guides Association (IFMGA) and the Union of International Mountain Leaders Association (UIMLA). In general, IFMGA guides operate on more advanced terrain and guide more complex activities, while UIMLA guides are qualified to lead overnight trekking trips on a variety of less complex terrain. We encourage you to become familiar with the qualifications each guide must meet to be considered a certified guide of the specific activity and terrain you are seeking.
Wait, if I can contact guides on my own, why use you?
Well of course you can, but as we know from experience, doing so can take many hours. If you use our service, we will help you find the guides who are going to be most responsive.
This site seems a little simple, what’s up with that?
We had to start somewhere. Rather than make you wait any longer for our intended site, we thought why not start with this version, and why not now? Until we are fully up and running, this gives you a chance to reach out and let us know what you would like to see in a more complete platform, so please e-mail us at email@example.com. We really do love hearing from you.
Do you charge for your service?
Not right now, but we would be very grateful for your startup support via PayPal. Feel free to send what you think we deserve via PayPal at firstname.lastname@example.org
Why don’t you offer “fill in the blank” activity through your site?
We would love to and hopefully we will one day soon. In the spirit of starting somewhere, we decided to start with activities that we know have excellent and well recognized governing bodies.
Last Updated: 01 January 2018
These Terms of Service (“Terms”) constitute a legally binding agreement ("Agreement") between you and AllTheGuides (as defined below) governing your access to and use of the AllTheGuides website, including any subdomains thereof, and any other websites through which AllTheGuides makes the AllTheGuides Services available (collectively, "Site") and all associated services (collectively, “AllTheGuides Services"). The Site and AllTheGuides Services together are hereinafter collectively referred to as the “AllTheGuides Platform”.
When these Terms mention “AllTheGuides,” “we,” “us,” or “our,” it refers to All The Guides, LLC, 4126Leonard Dr, Fairfax, VA 22030, United States.
Guides alone are responsible for identifying, understanding, and complying with all laws, rules and regulations that apply to their Guide Services. For example, some countries, states, or land ares have laws or regulations that restrict Guides’ abilities to provide Guide Services in those locations. In many locations, Guides may have to register, obtain a certification, obtain insurance, get a permit or obtain a license before providing Guide Services. Guides are alone responsible for identifying and obtaining any required licenses, permits, or registrations for any Activity. Certain types of Guide Services may be prohibited altogether. Penalties may include fines or other enforcement.
Clients alone are responsible for accepting that outdoor adventure activities such as those they may request from a Guide through the AllTheGuides Platform are inherently dangerous and may lead to injury, bodily harm, or death and may include exposure in natural elements that may be both uncomfortable and life threatening. Clients, in coordination with their licenses physicians and the Guide, are responsible for ensuring that they are physically and mentally capable of participating in the Activities they wish to request via a Quote for Guide Services from a Guide.
1. Scope of Services
1.1 The AllTheGuides Platform is an online marketplace that enables users (“Users” or “Members”) and certain third parties who offer services (Users and third parties who offer services are “Guides” and the services they offer are “Guide Services” or “Activities”; Users who request Guide Services through the AllTheGuides Platform are “Clients” or “Members”) to submit requests and price quotes for such Guide Services through the AllTheGuides Platform (“Quotes”). Guide Services may include the offering of single or multi-day activities in various categories, as well as the coordination of accommodations and transportation at the request of Clients, as well as a variety of other travel and non-travel related services.
1.2 As the provider of the AllTheGuides Platform, AllTheGuides does not own, create, sell, resell, provide, control, manage, offer, deliver, or supply any Guide Services. Clients and Guides are ultimately responsible for coordinating the final terms of any Guide Services, to include payment. When Guides and Clients make or accept a booking, they are entering into a contract directly with each other. AllTheGuides is not and does not become a party to or other participant in any contractual relationship between Clients and Guides, nor is AllTheGuides an insurer.
1.3 While we may help facilitate the resolution of disputes, AllTheGuides has no control over and does not guarantee (i) the existence, quality, safety, suitability, or legality of any Guide Service or Guide, (ii) the truth or accuracy of any Guide or Guide Service descriptions or quotes or (iii) the performance or conduct of any User or third party. AllTheGuides does not endorse any User or Guide Service. The provision of a quote by the AllTheGuides Platform is just that, provision of a quote, and does not constitute an endorsement, certification or guarantee by AllTheGuides about any User, including of the User’s identity or background or whether the User is trustworthy, safe or suitable. You should always exercise due diligence and care when deciding whether to participate in an Activity, accept a booking request from a Client, or communicate and interact with other Users, whether online or in person.
1.4 The AllTheGuides Platform may contain links to third-party websites or resources (“Third-Party Services”). Such Third-Party Services may be subject to different terms and conditions and privacy practices. AllTheGuides is not responsible or liable for the availability or accuracy of such Third-Party Services, or the content, products, or services available from such Third-Party Services. Links to such Third-Party Services are not an endorsement by AllTheGuides of such Third-Party Services.
1.5 Due to the nature of the Internet, AllTheGuides cannot guarantee the continuous and uninterrupted availability and accessibility of the AllTheGuides Platform. AllTheGuides may restrict the availability of the AllTheGuides Platform or certain areas or features thereof, if this is necessary in view of capacity limits, the security or integrity of our servers, or to carry out maintenance measures that ensure the proper or improved functioning of the AllTheGuides Platform. AllTheGuides may improve, enhance and modify the AllTheGuides Platform and introduce new AllTheGuides Services from time to time.
2. Eligibility, Using the AllTheGuides Platform, Member Verification
2.1 You must be at least 18 years old and able to enter into legally binding contracts to access and use the AllTheGuides Platform or submit information to the AllTheGuides platform as a User. By accessing or using the AllTheGuides Platform you represent and warrant that you are 18 or older and have the legal capacity and authority to enter into a contract.
2.2 You will comply with any applicable export control laws in your local jurisdiction. You also represent and warrant that (i) neither you nor your Guide Service(s) are located or take place in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country, and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.
2.3 AllTheGuides may make the access to and use of the AllTheGuides Platform, or certain areas or features of the AllTheGuides Platform, subject to certain conditions or requirements, such as completing a verification process, meeting specific quality or eligibility criteria, meeting Ratings or Reviews thresholds, or booking and cancellation history.
2.4 Identity verification on the Internet is difficult and we do not assume any responsibility for the confirmation of any User’s identity. Notwithstanding the above, for transparency and fraud prevention purposes, and as permitted by applicable laws, we may, but have no obligation to (i) ask Users to provide a form of government identification or other information or undertake additional checks designed to help verify the identities or backgrounds of Users, (ii) screen Users against third party databases or other sources and request reports from service providers, and (iii) where we have sufficient information to identify a User, obtain reports from public records of criminal convictions or sex offender registrations or an equivalent version of background or registered sex offender checks in your local jurisdiction (if available).
2.5 The access to or use of certain areas and features of the AllTheGuides Platform may be subject to separate policies, standards or guidelines, or may require that you accept additional terms and conditions. If there is a conflict between these Terms and terms and conditions applicable to a specific area or feature of the AllTheGuides Platform, the latter terms and conditions will take precedence with respect to your access to or use of that area or feature, unless specified otherwise.
3. Modification of these Terms
3.1 AllTheGuides reserves the right to modify these Terms at any time in accordance with this provision. If we make changes to these Terms, we will post the revised Terms on the AllTheGuides Platform and update the “Last Updated” date at the top of these Terms. We will also provide you with notice of the modifications by email at least thirty (30) days before the date they become effective. If you disagree with the revised Terms, may terminate this Agreement with immediate effect by ceasing to access or otherwise use the AllTheGuides Platform. We will inform you about your right to terminate the Agreement in the notification email. If you do not cease accessing or using the AllTheGuides Platform before the date the revised Terms become effective, your continued access to or use of the AllTheGuides Platform will constitute acceptance of the revised Terms.
4. Account Registration
4.1 At this point in time you are not required to register an account in order to use the AllTheGuides Platform. However, you may in the future be required to register an account (“AllTheGuides Account”) in order to access and use certain or all features of the AllTheGuides Platform, such as requesting a quote from a Guide or submitting a quote to a Client. If you are using the AllTheGuides Platform for a company or other legal entity, you represent and warrant that you have the authority to legally bind that entity and grant us all permissions and licenses provided in these Terms.
4.2 When using the AllTheGuides Platform you must use your own email address. Your email address will be retained by AllTheGuides and you will be contacted at this email address for notifications regarding the Terms of Service. Requesting removal of your email address from such notifications is an indication that you have terminated your agreement with these Terms and Conditions and you no long wish to access or use the AllTheGuides Platform.
4.3 You must provide accurate, current and complete information during your use of the AllTheGuides Platform and keep your information up-to-date at all times.
4.4 You may not use more than one email address to use the AllTheGuides Platform unless AllTheGuides authorizes you to do so.
5.1 AllTheGuides may, at its sole discretion, enable Users to (i) create, upload, post, send, receive and store content, such as text, photos, audio, video, or other materials and information on or through the AllTheGuides Platform (“User Content"); and (ii) access and view User Content and any content that AllTheGuides itself makes available on or through the AllTheGuides Platform, including proprietary AllTheGuides content and any content licensed or authorized for use by or through AllTheGuides from a third party ("AllTheGuides Content" and together with User Content, "Collective Content").
5.2 The AllTheGuides Platform, AllTheGuides Content, and User Content may in its entirety or in part be protected by copyright, trademark, and/or other laws of the United States and other countries. You acknowledge and agree that the AllTheGuides Platform and AllTheGuides Content, including all associated intellectual property rights, are the exclusive property of AllTheGuides and/or its licensors or authorizing third-parties. You will not remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying the AllTheGuides Platform, AllTheGuides Content or AllTheGuides Content. All trademarks, service marks, logos, trade names, and any other source identifiers of AllTheGuides used on or in connection with the AllTheGuides Platform and AllTheGuides Content are trademarks or registered trademarks of AllTheGuides in the United States and abroad. Trademarks, service marks, logos, trade names and any other proprietary designations of third parties used on or in connection with the AllTheGuides Platform, AllTheGuides Content, and/or User Content are used for identification purposes only and may be the property of their respective owners.
5.3 You will not use, copy, adapt, modify, prepare derivative works of, distribute, license, sell, transfer, publicly display, publicly perform, transmit, broadcast or otherwise exploit the AllTheGuides Platform or User Content, except to the extent you are the legal owner of certain User Content or as expressly permitted in these Terms. No licenses or rights are granted to you by implication or otherwise under any intellectual property rights owned or controlled by AllTheGuides or its licensors, except for the licenses and rights expressly granted in these Terms.
5.4 By creating, uploading, posting, sending, receiving, storing, or otherwise making available any User Content on or through the AllTheGuides Platform, you grant to AllTheGuides a non-exclusive, worldwide, royalty-free, irrevocable, perpetual (or for the term of the protection), sub-licensable and transferable license to such User Content to access, use, store, copy, modify, prepare derivative works of, distribute, publish, transmit, stream, broadcast, and otherwise exploit in any manner such User Content to provide and/or promote the AllTheGuides Platform, in any media or platform. Unless you provide specific consent, AllTheGuides does not claim any ownership rights in any User Content and nothing in these Terms will be deemed to restrict any rights that you may have to use or exploit your User Content.
5.5 You are solely responsible for all User Content that you make available on or through the AllTheGuides Platform. Accordingly, you represent and warrant that: (i) you either are the sole and exclusive owner of all User Content that you make available on or through the AllTheGuides Platform or you have all rights, licenses, consents and releases that are necessary to grant to AllTheGuides the rights in and to such User Content, as contemplated under these Terms; and (ii) neither the User Content nor your posting, uploading, publication, submission or transmittal of the User Content or AllTheGuides’s use of the User Content (or any portion thereof) will infringe, misappropriate or violate a third party's patent, copyright, trademark, trade secret, moral rights or other proprietary or intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.
5.6 You will not post, upload, publish, submit or transmit any User Content that: (i) is fraudulent, false, misleading (directly or by omission or failure to update information) or deceptive; (ii) is defamatory, libelous, obscene, pornographic, vulgar or offensive; (iii) promotes discrimination, bigotry, racism, hatred, harassment or harm against any individual or group; (iv) is violent or threatening or promotes violence or actions that are threatening to any other person; or (v) promotes illegal or harmful activities or substances.
5.7 AllTheGuides respects copyright law and expects its Users to do the same.
6. Terms specific for Guides
6.1 When creating a Quote through the AllTheGuides Platform you must (i) provide complete and accurate information about your Guide Services (such as listing description of Guide Services, information on your certifications, information on your insurance, and the price of the quote to include what it covers and what fees or taxes it may or may not include), (ii) disclose any deficiencies, restrictions and requirements that apply (such as any minimum age, proficiency or fitness requirements for Activities) and (iii) provide any other pertinent information requested by AllTheGuides. You are responsible for the information provided to or through the AllTheGuides Platform.
6.2 Quotes are created via either a submission via the AllTheGuides Platform or via an email reply to the request from the AllTheGuides Platform for a Quote. Quotes should be provided using only plain text. Images, pictures, or videos will not be provided to Clients via the AllTheGuides Platform.
6.3 You are solely responsible for setting a price (including any Taxes if applicable) for your Guide Services. You agree to not charge a higher price when contacted by the Client unless the Client requests a modification to the Guide Services that causes an increase in the cost of the Activities.
6.4 All prices in Quotes will be provided in US Dollars ($, USD).
6.5 Any terms and conditions included in your Quote must not conflict with these Terms.
6.6 The placement and ranking of Quotes in responses sent to Clients via the AllTheGuides Platform may vary and depend on a variety of factors and ultimately are at the sole discretion of AllTheGuides.
6.7 Any booking agreement regarding Guide Services or any other service you may offer to a Client is ultimately and solely between you and the Client. AllTheGuides does not represent or warranty Clients in any way and we are not responsible for any misrepresentation they may make about their ability to pay for Guide Services or their physical abilities or health that may make them unable to safely participate in Activities. All decisions about accepting a Client are solely at the discretion of the Guide.
6.8 AllTheGuides recommends that Guides obtain appropriate insurance for their Guide Services. Please review any respective insurance policy carefully, and in particular make sure that you are familiar with and understand any exclusions to, and any deductibles that may apply for, such insurance policy, including, but not limited to, whether or not your insurance policy will cover the actions or inactions of Clients while participating in Activities under your supervision.
6.9 Your ability to offer Guide Services through the AllTheGuides Platform is solely at the discretion of AllTheGuides. Should AllTheGuides receive feedback from Clients that indicates a Guide acted recklessly, dangerously, or inappropriately prior to, during, or after an Activity AllTheGuides, at it’s sole discretion, may no longer provide you with the opportunity to provide Quotes to Clients.
6.10 Prior to providing Guiding Services you must, where applicable, fully educate and inform Clients about (i) any risks inherent to the Activities (ii) any requirements for participation, such as the minimum age, related skills, level of fitness or other requirements, and (iii) anything else they may need to know to safely participate in the Activity (including dress codes, equipment, special certifications or licenses, etc.).
6.11 You represent and warrant that you (i) understand and comply with all laws, rules and regulations that may apply to your Activity or Guide Service and (ii) will obtain any required licenses, permits, or registrations prior to providing your Activity or Guide Service.
7. Terms specific for Clients
7.1 Communication through, to, or via the AllTheGuides Platform does not in any way constitute a booking or otherwise confirmation of Guide Services or other services. Use of the AllTheGuides Platform is solely to assist in initiating contact between you, the Client, and Guides who may possibly be qualified and available to provide you Guide Services. Booking Guide Services from a Guide must be done directly between the Client and the Guide through whatever means are deemed acceptable to those parties, and AllTheGuides is not, and should not be considered in any way, a partner in bookings made between Clients and Guides.
7.2 Quotes provided through the AllTheGuides Platform are just that, quotes, and may not represent the final charges paid by the Client should the Client delay contacting the Guide to book the Activity or change or alter the requested Activity. Ultimately the price paid for Guide Services is between the Client and the Guide. Information provided to Clients in Quotes for Guide Services are based on information collected directly from Guides, and AllTheGuides is not responsible for any errors or omissions that may occur in transmitting the information, nor for any errors or omissions that may occur due to a mistake in the Quote by the Guide.
7.3 You are required to inform the Guide of any medical or physical conditions, or other circumstances that may impact your ability to safely participate in any Activity. Clients are strongly encouraged to be in sufficient physical and mental condition to undertake the Activities for which they are requesting Guide Services. Clients should adequately research the physical and mental requirements for the Activities they wish to participate in, consult with a licensed physician about their current physical condition and an appropriate training program for the activity they wish to participate in, and seek appropriate training from a qualified and certified instructor for any technical skills necessary to safely participate in an Activity. Hiring a Guide is not a substitute for obtaining the necessary training or being in the proper physical and mental condition to participate in an Activity.
7.4 Clients are strongly advised to purchase appropriate trip, health, and rescue insurance. Clients are strongly advised to review the terms for their various insurance plans, as many or all of the activities listed on the AllTheGuides Platform may not be covered by standard trip or health insurance and appropriate rescue and health insurance may be lifesaving in an emergency situation. While Guides are strongly encouraged to maintain their own insurance policies, outdoor guides are not always required by their jurisdictions to carry insurance of any kind. AllTheGuides does not certify in any way that Guides who use the AllTheGuides Platform carry the appropriate or required levels of insurance.
8. Ratings and Reviews
8.1 Within a certain timeframe after completing an Activity, Guides and Clients can contact the AllTheGuides Platform to leave a private review (“Review”) and submit a star rating (“Rating”) about each other. Any Ratings or Reviews reflect the opinion of individual Users and do not reflect the opinion of AllTheGuides. Ratings and Reviews are not verified by AllTheGuides for accuracy and may be incorrect or misleading.
8.2 Reviews and Ratings may be made public in the future at the sole discretion of AllTheGuides, and may be shared with Guides and Clients without being made fully public at the sole discretion of AllTheGuides.
8.3 Ratings and Reviews by Guides and Clients must be fair, truthful and factual and may not contain any offensive or defamatory language.
8.4 Users are prohibited from manipulating the Ratings and Reviews system in any manner, such as instructing a third party write a positive or negative Review about another Member.
9. Prohibited Activities
9.1 Guides are solely responsible for compliance with any and all laws, rules, regulations, and Tax obligations that may apply to your use of the AllTheGuides Platform. In connection with your use of the AllTheGuides Platform, you will not and will not assist or enable others to:
9.2 You acknowledge that AllTheGuides has no obligation to monitor the access to or use of the AllTheGuides Platform by any Member but has the right to do so to (i) operate, secure and improve the AllTheGuides Platform (including without limitation for fraud prevention, risk assessment, investigation and customer support purposes); (ii) ensure Users’ compliance with these Terms; (iii) comply with applicable law or the order or requirement of a court, law enforcement or other administrative agency or governmental body; (iv) respond to Users that it determines are harmful or objectionable; or (v) as otherwise set forth in these Terms. Users agree to cooperate with and assist AllTheGuides in good faith, and to provide AllTheGuides with such information and take such actions as may be reasonably requested by AllTheGuides with respect to any investigation undertaken by AllTheGuides or a representative of AllTheGuides regarding the use or abuse of the AllTheGuides Platform.
9.3 If you feel that any User you interact with, whether online or in person, is acting or has acted inappropriately, including but not limited to anyone who (i) engages in offensive, violent or sexually inappropriate behavior, (ii) you suspect of stealing from you, or (iii) engages in any other disturbing conduct, you should immediately report such person to the appropriate authorities and then to AllTheGuides by contacting us with your police station and report number (if available); provided that your report will not obligate us to take any action beyond that required by law (if any) or cause us to incur any liability to you.
10. Term and Termination, Suspension and other Measures
10.1 This Agreement shall be effective for a 30-day term, at the end of which it will automatically and continuously renew for subsequent 30-day terms until such time when you or AllTheGuides terminate the Agreement in accordance with this provision.
10.2 You may terminate this Agreement at any time by sending us an email. Terminating your agreement with AllTheGuides does not relieve you of any contractural obligations that you may have with Clients contacted through the AllTheGuides Platform, as contracts between Guides and Clients are not under the purview of AllTheGuides.
10.3 Without limiting our rights specified below, AllTheGuides may terminate this Agreement for convenience at any time by giving you thirty (30) days' notice via email to your registered email address.
10.4 AllTheGuides may immediately, without notice terminate this Agreement if (i) you have materially breached your obligations under these Terms (ii) you have violated applicable laws, regulations or third party rights, or (iii) AllTheGuides believes in good faith that such action is reasonably necessary to protect the personal safety or property of AllTheGuides, its Users, or third parties (for example in the case of fraudulent behavior of a User).
10.5 When this Agreement has been terminated, you are not entitled to a restoration of your AllTheGuides Account or any of your User Content. If your access to or use of the AllTheGuides Platform has been limited or your AllTheGuides Account has been suspended or this Agreement has been terminated by us, you may not register a new AllTheGuides Account or access and use the AllTheGuides Platform through another User. Termination of an account does not relieve the User from any obligations held by the User under this Agreement before the termination, including but not limited to obligations regarding intellectual property rights, disclaimer of warranties, and limitations of liability and indemnification.
If you choose to use the AllTheGuides Platform or Collective Content, you do so voluntarily and at your sole risk. The AllTheGuides Platform and Collective Content is provided “as is”, without warranty of any kind, either express or implied.
You agree that you have had whatever opportunity you deem necessary to investigate the AllTheGuides Services, laws, rules, or regulations that may be applicable to your Guide Services and/or Activities and that you are not relying upon any statement of law or fact made by AllTheGuides relating to a Listing.
If we choose to conduct identity verification or background checks on any User, to the extent permitted by applicable law, we disclaim warranties of any kind, either express or implied, that such checks will identify prior misconduct by a User or guarantee that a User will not engage in misconduct in the future.
You agree that Guide Services and Activities offered through the AllTheGuides Platform are inherently risky and may result in death, paralyzation, bodily injury, disability or hospitalization. Participation in such Activities could also result in short or long term exposure to environmental elements such as rain, snow, ice, sleet, mud, mudslides, avalanches, diseases bacteria or viruses, and encounters with wild or dangerous animals. Clients could also face exposure for undetermined periods of time to limited or no food or water. You willingly, freely and willfully assume those risks by choosing to participate in these Activities. You assume full responsibility for the choices you make before, during and after your participation in an Activity or Guide Service. You agree to release and hold harmless AllTheGuides from all liabilities and claims that arise in any way from any injury, death, loss, harm, or exposure that occurs to to you.
If you are bringing a minor as an additional Client, you are solely responsible for the supervision of that minor throughout the duration of your Activities and to the maximum extent permitted by law, you agree to release and hold harmless AllTheGuides from all liabilities and claims that arise in any way from any injury, death, loss or harm that occurs to that minor during the Activities or in any way related to your Guide Service.
AllTheGuides cannot guarantee or warranty that any files downloaded from the AllTheGuides Platform or received from a Client or Guide either via the AllTheGuides Platform or via any other communication, such as e-mail, are free from viruses or harmful and/or malicious code. Users are responsible for their own anti-virus protection.
The foregoing disclaimers apply to the maximum extent permitted by law. You may have other statutory rights. However, the duration of statutorily required warranties, if any, shall be limited to the maximum extent permitted by law.
12.1 You acknowledge and agree that, to the maximum extent permitted by law, the entire risk arising out of your access to and use of the AllTheGuides Platform and Collective Content, your offering of any Guide Service or Activity via the AllTheGuides Platform, or your participation in Guide Service or any other interaction you have with other Users whether in person or online remains with you. Neither AllTheGuides nor any other party involved in creating, producing, or delivering the AllTheGuides Platform or Collective Content will be liable for any damages, including any indirect, incidental, special, exemplary damages, or damage for loss profits. In no event will AllTheGuides’s aggregate liability arising out of or in connection with these Terms and your use of the AllTheGuides Platform exceed the amounts you have paid or owe for quotes via the AllTheGuides Platform as a Guide or Client in the twelve (12) month period prior to the event giving rise to the liability, or one hundred U.S. dollars (US$100), if no such payments have been made, as applicable. The limitations of damages set forth above are fundamental elements of the basis of the bargain between AllTheGuides and you. Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, so the above limitation may not apply to you. If you reside outside of the U.S., this does not affect AllTheGuides’s liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.
13.1 You agree to release, defend (at AllTheGuides option), indemnify, and hold AllTheGuides and its affiliates and subsidiaries, and their officers, directors, employees and agents, harmless from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with (i) your breach of these Terms, (ii) your improper use of the AllTheGuides Platform or any AllTheGuides Services, (iii) your interaction with any User, participation in Guide Services or Activities, including without limitation any injuries, losses or damages (whether compensatory, direct, incidental, consequential or otherwise) of any kind arising in connection with or as a result of such interaction, participation or use, or (iv) your breach of any laws, regulations or third party rights.
14.1 All claims and disputes arising under or relating to this Agreement are to be settled by binding arbitration in the state of Virginia. The arbitration shall be conducted on a confidential basis pursuant to the Commercial Arbitration Rules of the American Arbitration Association. Any decision or award as a result of any such arbitration proceeding shall be in writing and shall provide an explanation for all conclusions of law and fact and shall include the assessment of costs, expenses, and reasonable attorneys' fees. Any such arbitration shall be conducted by an arbitrator experienced in Internet and Travel law and shall include a written record of the arbitration hearing. The parties reserve the right to object to any individual who shall be employed by or affiliated with a competing organization or entity. An award of arbitration may be confirmed in a court of competent jurisdiction.
14.2 Exceptions to Arbitration Agreement. You and AllTheGuides each agree that the following claims are exceptions to the Arbitration Agreement and will be brought in a judicial proceeding in a court of competent jurisdiction: (i) Any claim related to actual or threatened infringement, misappropriation or violation of a party’s copyrights, trademarks, trade secrets, patents, or other intellectual property rights; (ii) Any claim seeking emergency injunctive relief based on exigent circumstances (e.g., imminent danger or commission of a crime, hacking, cyber-attack).
15. Applicable Law and Jurisdiction
15.1 These Terms will be interpreted in accordance with the laws of the State of Virginia and the United States of America, without regard to conflict-of-law provisions. Judicial proceedings (other than small claims actions) that are excluded from the Arbitration Agreement in Section 19 must be brought in state or federal court in Fairfax, Virginia, unless we both agree to some other location. You and we both consent to venue and personal jurisdiction in Fairfax, Virginia
16. General Provisions
16.1 Except as they may be supplemented by additional Terms of Service, policies, guidelines or standards, these Terms constitute the entire Agreement between AllTheGuides and you pertaining to the subject matter hereof, and supersede any and all prior oral or written understandings or agreements between AllTheGuides and you in relation to the access to and use of the AllTheGuides Platform.
16.2 No joint venture, partnership, employment, or agency relationship exists between you and AllTheGuides as a result of this Agreement or your use of the AllTheGuides Platform.
16.3 These Terms do not and are not intended to confer any rights or remedies upon any person other than the parties.
16.4 If any provision of these Terms is held to be invalid or unenforceable, such provision will be struck and will not affect the validity and enforceability of the remaining provisions.
16.5 AllTheGuides’s failure to enforce any right or provision in these Terms will not constitute a waiver of such right or provision unless acknowledged and agreed to by us in writing. Except as expressly set forth in these Terms, the exercise by either party of any of its remedies under these Terms will be without prejudice to its other remedies under these Terms or otherwise permitted under law.
16.6 You may not assign, transfer or delegate this Agreement and your rights and obligations hereunder without AllTheGuides’s prior written consent. AllTheGuides may without restriction assign, transfer or delegate this Agreement and any rights and obligations hereunder, at its sole discretion, with 30 days prior notice. Your right to terminate this Agreement at any time remains unaffected.
16.7 Unless specified otherwise, any notices or other communications to Users permitted or required under this Agreement, will be in writing and given by AllTheGuides via email or messaging service (including SMS and WhatsApp).
16.8 If you have any questions about these Terms please email us at email@example.com.
Last Updated: 02 January, 2018
1. INFORMATION WE COLLECT
There are three general categories of information we collect.
1.1 Information You Give Us.
We collect information you share with us when you use the AllTheGuides Platform.
1.2 Information We Automatically Collect from Your Use of the AllTheGuides Platform.
When you use the AllTheGuides Platform, we collect information about the services you use and how you use them.
1.3 Information We Collect from Third Parties.We may collect information that others provide about you when they use the AllTheGuides Platform, or obtain information from other sources and combine that with information we collect through the AllTheGuides Platform.
2. HOW WE USE INFORMATION WE COLLECT
We use, store, and process information about you to provide, understand, improve, and develop the AllTheGuides Platform, and to create and maintain a trusted and safer environment.
2.1 Provide, Improve, and Develop the AllTheGuides Platform.
2.2 Create and Maintain a Trusted and Safer Environment.
2.3 Provide, Personalize, Measure, and Improve our Advertising and Marketing.
3. SHARING & DISCLOSURE
3.1 With Your Consent.
We may share your information at your direction or as described at the time of sharing, such as connecting you with a Guide or Client via e-mail or with third party services.
3.2 Sharing between Clients and Guides.
To help facilitate bookings, we may share your information with other Members as follows:
3.3 Profiles, Listings, and other Public Information.
The AllTheGuides Platform lets you publish information that is visible to the general public. For example:
3.4 Service Providers.
3.5 Safety and Compliance with Law.
AllTheGuides may disclose your information to courts, law enforcement or governmental authorities, or authorized third parties, if and to the extent we are required to do so by law or if such disclosure is reasonably necessary: (i) to comply with legal process and to respond to claims asserted against AllTheGuides, (ii) to respond to verified requests relating to a criminal investigation or alleged or suspected illegal activity or any other activity that may expose us, you, or any other of our users to legal liability, (iii) to enforce and administer our Terms of Service or other agreements with Members, (iv) for fraud investigation and prevention, risk assessment, customer support, product development and debugging purposes, or (v) to protect the rights, property or personal safety of AllTheGuides, its employees, its Members, or members of the public.
We will attempt to notify Members about these requests unless: (i) providing notice is prohibited by the legal process itself, by court order we receive, or by applicable law, or (ii) we believe that providing notice would be futile, ineffective, create a risk of injury or bodily harm to an individual or group, or create or increase a risk of fraud upon AllTheGuide’s property, its Members and the Platform (collectively, “Risk Scenarios”). In instances where we comply with legal requests without notice for these reasons, we will attempt to notify that Member about the request after the fact if we determine in good faith that we are no longer legally prohibited from doing so and that no Risk Scenarios apply.
3.6 Business Transfers.
3.7 Aggregated Data.
We may also share aggregated information (information about our users that we combine together so that it no longer identifies or references an individual user) and non-personally identifiable information for industry and market analysis, demographic profiling, marketing and advertising, and other business purposes.
4. OTHER IMPORTANT INFORMATION
4.1 Analyzing your Communications.
We may review, scan, or analyze your communications on the AllTheGuides Platform for fraud prevention, risk assessment, regulatory compliance, investigation, product development, research, and customer support purposes. We use automated methods where reasonably possible. However, occasionally we may need to manually review some communications, such as for fraud investigations and customer support, or to assess and improve the functionality of these automated tools. We will not review, scan, or analyze your communications to send third party marketing messages to you, and we will not sell reviews or analyses of these communications.
5. THIRD PARTY PARTNERS & INTEGRATIONS
The AllTheGuides Platform may contain links to third party websites or services, such as third party integrations, co-branded services, or third party-branded services (“Third Party Partners”). AllTheGuides doesn’t own or control these Third Party Partners and when you interact with them, you may be providing information directly to the Third Party Partner, AllTheGuides, or both. These Third Party Partners will have their own rules about the collection, use, and disclosure of information. We encourage you to review the privacy policies of the other websites you visit.
6. YOUR CHOICES
6.1 Access and Update.
You may request that we delete your information from our records by sending an e-mail to firstname.lastname@example.org.
6.2 Account Cancellation.
For information on how to cancel your AllTheGuides Account, please contact us via email@example.com. Note that information that you have shared with others (like Reviews or forum postings) may continue to be publicly visible on the AllTheGuides Platform in association with your name, even after your AllTheGuides Account is cancelled.
We are continuously implementing and updating administrative, technical, and physical security measures to help protect your information against unauthorized access, loss, destruction, or alteration. However, the Internet is not a 100% secure environment so we can’t guarantee the security of the transmission or storage of your information.